MOVECARE, part of VJ GROUP, provides moving and packing services. These terms explain how enquiries, quotations, bookings and the customer portal work. The written quotation and booking details for your move set out its specific price and agreed services. If there is a difference, please ask us to clarify it in writing before your move.
Enquiries and estimates
Information entered on the website helps us understand your move. An online estimate or enquiry is not a confirmed price or booking. Please give us accurate pickup and delivery locations, moving date, inventory, access details and any special handling requirements. We will prepare a written quotation based on the information available to us.
Quotations and agreed work
Your written quotation identifies the quoted services, charges, any applicable taxes and its validity period. Please review its items, notes, exclusions and payment terms before accepting it. The booking records the agreed scope of work, including services, materials, exclusions and any notes. Work or items not included in that scope should be discussed and agreed in writing before they are added; extra charges may apply.
Booking and payment
A request or accepted quotation alone does not confirm a move. A booking is confirmed after the required ₹5,000 advance has been received and recorded by our team. The remaining balance is payable on the day of shifting, subject to the written quotation and any agreed changes. Payment is currently coordinated with our team; this website does not process online payments. Keep your payment confirmation and check your booking and payment records in the customer portal.
Changes and cancellations
Contact us promptly if your moving date, address, inventory, access arrangements or required services change. Availability and pricing may need to be reviewed, and a change is not effective until our team confirms it. If you need to cancel or request a refund, contact us so we can review your booking and the work already arranged. Any applicable cancellation or refund terms should be confirmed in writing for your specific booking; this page does not set a standard fee or guarantee a refund.
Preparing for your move
Please provide safe, reasonable access at both locations, disclose fragile or unusually heavy items in advance, and keep valuables, important documents and essential medicines with you unless their handling is expressly agreed. Tell our team about building rules, parking restrictions, lifts or permits that may affect the move. If you have a concern about the service or an item, let us know as soon as possible so we can review it with you. Insurance or cover is not included unless explicitly stated in your written quotation.
Using your account
Your verified mobile number identifies your customer account. Keep your one-time codes private and make sure the information you submit is accurate. Do not use the site to impersonate someone else, submit false enquiries or interfere with its operation. For information about personal data, see our Privacy Policy.
Questions and contact
For questions about a quotation, booking, payment or these terms, please contact our team or visit Help & support. Our office is at Office No 309, Lalwani Capital, Bakori Road, Wagholi, Pune - 412207.